Shipping & Return

Dr. Melaxin maintains a transparent and balanced return and refund policy intended to protect product integrity while ensuring customers are treated fairly. Customers may request a return within fourteen days of receiving their order, with the timeframe beginning on the confirmed delivery date provided by the shipping carrier. Requests submitted beyond this fourteen-day window may not qualify for review or approval.

To be eligible for a return, products must remain in their original condition. Items must be unused, unopened, and show no signs of wear, alteration, or damage. All original packaging, protective seals, labels, and included materials must be intact and undisturbed. A valid proof of purchase, such as an order confirmation email or receipt, is required in order to verify the transaction. Customers must contact Dr. Melaxin prior to sending any item back. Returns shipped without prior authorization and instructions from the customer support team will not be accepted or processed. To initiate a return request, customers should email Dr.Melasxin@outlook.com for detailed guidance regarding the return procedure and the correct return address.

Once a return has been authorized, customers are responsible for organizing and covering the cost of return shipping. In cases where the original purchase qualified for complimentary shipping, the standard outbound shipping fee may be deducted from the total refund amount. All approved returns must be sent directly to the designated Dr. Melaxin warehouse. Under the company’s refund policy, only one product per individual may qualify for a full refund. This limitation is implemented to maintain fairness and discourage potential abuse of the return system.

After the returned item arrives at the warehouse, it will undergo an inspection to confirm compliance with eligibility requirements. Customers will be informed once the evaluation is complete and notified of the outcome. If approved, refunds will be issued to the same payment method used at checkout. Refund processing is typically completed within ten business days following approval. However, the exact timing for funds to appear in the customer’s account may vary depending on the financial institution or credit card provider. If more than fifteen business days have passed since refund approval without receipt of funds, customers are encouraged to contact support for additional assistance.

All return and exchange requests are subject to review by the Dr. Melaxin Customer Center. Requests that fail to meet policy conditions or that are modified after submission may be declined. If a shipment is returned due to being unclaimed or refused by the recipient, the customer will bear responsibility for any associated shipping charges. Dr. Melaxin does not accept liability for packages returned under these circumstances.

Shipping timeframes provided at checkout are estimates and may fluctuate. Orders are generally prepared and dispatched within five to seven business days from the date of purchase. During peak periods or promotional events, processing may require an additional one to two business days. After shipment, tracking details are sent via email, allowing customers to follow the progress of their delivery. Certain regions are excluded from shipping services, including American Samoa, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, Hawaii, Alaska, military addresses, and P.O. Box locations.

Customers should carefully examine their order upon arrival. If a product is damaged, defective, or incorrect, prompt notification to Dr. Melaxin is essential to facilitate timely review and resolution. Quick communication allows the support team to address concerns more efficiently.

Due to health, safety, and product protection standards, some items cannot be returned. These exclusions include perishable goods, custom-made or personalized items, personal care and beauty products, hazardous materials, flammable substances, discounted sale merchandise, and gift cards. Customers uncertain about the eligibility of a specific product are encouraged to consult customer support before proceeding with a return.

For those who wish to exchange a product, the recommended approach is to complete an approved return for the original item and then place a new order for the preferred product. This method typically ensures faster processing and delivery of the replacement. For any additional questions regarding returns, exchanges, refunds, or shipping matters, customers may contact Dr. Melaxin directly at Dr.Melasxin@outlook.com.

Customers located within the European Union benefit from a fourteen-day cooling-off period in accordance with applicable consumer protection laws. During this period, eligible orders may be canceled or returned without the need to provide a reason, provided the products remain unused, unopened, and in their original packaging with proof of purchase.